Frequently Asked Questions
Recently Added Questions
Recently Added Questions
Q: What is the Admins Online chat?
A: This chat is simply a way for you to contact an admin on the site if you have an issue that needs immediate attention. This is similar to Live Support.
Please understand, anything that deals with matches on a particular ladder must still be submitted using a Support Ticket. Admins will normally not answer questions about issues involving competition.
If you have a general site question, please use the Admins Online feature.
Q: Why do teams receive points for a forfeit win?
A: After all, it's an easy win for doing nothing right?
Q: How can I find the game-affiliated forums?
A: Go to your ladder standings or tournament bracket that you are currently a part of.
From there, simply choose the sub-nav bar menu "Forums" and you will have the ability to see all forums that deal with your game.
Q: What are Free Agents?
A: Free Agents are members who are currently listed as being available for recruitment to a team or clan. By browsing this list, you can quickly find members to fill your team or clan rosters and start competing!
Q: Can I recruit for my clan on FN?
A:
Q: How do I create a support ticket?
A: Follow these simple directions to place in a support ticket:
Select "My FraggedNation" >> Select "My Account Home" >> Select "Support Tickets" >> Select "Submit
a New Ticket"
Ensure you give a complete explanation on your support ticket so we can ensure the right level of admins gets involved.
Q: Why is my team on the Tournament Waiting List?
A: Teams are placed on the waiting list for one reason; Not enough eligible players to be seeded into the active brackets. This can be for one of 2 reasons.
1. The tournament is NOT a Cash Payout tournament, and your team has less than the required number of players when the tournament was joined. Any team member joining the team AFTER a team has joined a tournament will need to opt-in to participate in the tournament by going to their Tournament Memberships page and clicking on the notification. Alternatively using the Tournament Join Wizard will let members join the tournament by way of choosing their team from the available list.
2. If the tournament IS a Cash Payout tournament, teams are placed on the waiting list until the REQUIRED number of players have processed their buy-in for the tournament. Once enough players have processed their buy-ins, the team is seeded into the active brackets and NO ADDITIONAL team members will be allowed to participate. This is done in an effort to ensure all teams pay in the same amount for buy-ins as others and so that an accurate Cash Payout can be calculated as such.
Q: My team has joined the tournament, but I can't see them in the available list to join!
A: This will only ever happen for Cash Payout tournaments. Since the buy-in is per player, teams are locked to a specific number of players for the duration of the tournament. Once that number of players have processed their buy-ins, the roster becomes locked and the team is seeded from the waiting list into the active brackets. No other team members may join at that point, and they will no longer appear in the list of available teams when using the Tournament Join Wizard.
For non-cash payout tournaments, there is no cap to the number of players on a team's roster.
Q: How do I add a logo to my team?
A: Follow the directions listed below to add a logo to your team:
Select "My FraggedNation" >> Select "My Profile" >>
Select "Competition" tab >> Select "Manage Teams" >> Select "Modify Profile" button >> Select "Team Logo" tab
Remember, the best images are 300px X 300px
Q: Someone accepted my match, but never agreed on a time... what do I do?
A: From the Challenge Management area, click the "Prove-It!" tab, and then click the "My Accepted Challenges" sub tab. From there simply locate your challenge and click the edit button. On the next screen, you have the option to "Back Out" of the challenge, which will then reset it so that another member may accept your Prove-It! challenge.
Q: How do I remove a team member from my team?
A: Navigate to your Account Home page by clicking your Avatar in the upper right portion of any screen, or alternatively click the "My Profile" link in the "My FraggedNation" main menu item. From there, select the "Competition" tab, and then "Team Management". Here you will see all the teams you are a member of, and for teams that you have been assigned as a team captain, you will see an option to edit the team roster.
Q: What are all the people with the different colored names?
A: They are Staff.
A Yellow name depicts a [Referee].
A Blue name depicts a [Head Administrator]
A Green name depicts a [Game Director]
A Orange name depicts a [Platform Director]
A Red name depicts a [Global Director]
You can find more info on these positions, among others at the staff page. You can get there by:
Hovering over "Staff" on the Navigation Bar >> Click on the position you want to view.
Q: How do i stay logged into FN 24/7?
A: Select "My Account Home" (Your Avatar Image) >>> Select "Edit Profile" >>> Select "System Options" >>> Change the"Stay Logged In?" Drop Down box to "YES"
Q: How do I stop the emails about people replying to threads im watching?
A: Select "My Account Home" (Your Avatar Image) >>> Select "EditProfile" >>> Select "System Options" >>> Change the"Receive Forum Watch Emails" Drop Down box to "NO"
Q: How do I delete my team from a ladder/tournament?
A: To delete your team, you must be a Captain of that team. If you are a captain, simply follow these directions:
Select "My FraggedNation" >> Select "My Profile" >> Select "Competition" Tab >> Select "Manage Teams" >>
If you have more than one team, make sure you are deleting the correct team and the select "Delete Team"
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FAQ Categories
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- Team Management (5)
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